Delete my data

How to ask us to delete your account and everything attached to it.

An account in this app exists because you bought a ticket, not because you signed up — so it cannot be deleted with an in-app button without also losing entry to the event. Deletion therefore goes through e-mail and is handled within 30 days.

How to request deletion

Write to jsme@neuzitecni.cz and include:

the name you appear under in the app (or the e-mail you registered for the event with),
whether you want everything deleted or only your photos.

We confirm to the same address once it is done.

What gets deleted

Name, nickname, e-mail and registration details held in the app
Your ticket code and the link to your wristband
Every logged-in device (this signs you out everywhere)
Your score history and scanned badges
Uploaded photos and your votes
Login attempt records

What may remain

Event results in anonymised form — standings and scores without your name. That is part of the event's history and is no longer personal data.
Accounting records for the ticket sale, which we are required by law to keep. Those are not part of the app and are covered by the ticket terms of sale.
For up to 30 days, deleted data may still exist in an encrypted backup until that backup is overwritten.

If you do nothing

We delete attendees' personal data from the app anyway — within three months of the event. Details in the Privacy Policy.